Service
Operations Excellence
Cost-to-serve reduction, supply chain resilience, and process redesign on the ground floor.
The problem we are hired for
Cost programmes usually cut in the wrong place because nobody can see cost at the level where it is actually created: the order, the route, the changeover, the exception.
We map cost-to-serve at activity level, then redesign with the people who run the process, so the savings hold after the programme ends.
How we approach it
Cost-to-serve, mapped
Activity-level costing that shows exactly where margin leaks before anything is cut.
Resilient supply chains
Network designs stress-tested against the shocks your sector actually gets.
Frontline process redesign
Improvements designed with the operators who run the process, so they stick.
How the work runs
Four movements with a decision gate after each. You always know where the engagement stands and what it has returned so far.
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Baseline
Activity-level cost and service data, validated on the floor rather than in the ledger.
Decision gate: activity-level costs validated on the floor.
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Redesign
Process, network, and inventory redesign with the frontline in the room.
Decision gate: a future-state design the frontline helped build.
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Pilot
Prove the redesign in one site or flow, with the metric movement documented.
Decision gate: documented metric movement in one site or flow.
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Scale
Roll out with playbooks, training, and a control tower your team owns.
Decision gate: playbooks and a control tower your team owns.
Tooling we deploy
SAP
Elastic
Snowflake
Grafana
Jira
Miro
What it returns
- 38%
- Average cost-to-serve reduction
- 31%
- Average inventory reduction
- 12
- Plants and networks transformed
Related case study
Ostrander Logistics: network redesign
Delivery cost per order down 22% across 40 depots.